FAQ’s
General Questions
Our Massage Gun is a professional grade percussive therapy device, perfect for the aid in the recovery of athletes, therapists and anyone else who suffers from injuries or muscle aches. Made for both professional and personal use, our Massage Gun is a great investment towards your horse’s body, and can be implemented in your daily recovery routine.
Our massage gun uses a powerful motor to provide a deep and effective massage. At its highest speed, it produces a noise level of around 60 decibels, which is considered relatively quiet for a massage gun of that caliber. At lower speeds, the noise level is considerably less, making it easier to use without disrupting people or animals around you.
Using a massage gun on your horse provides numerous benefits, including easing muscle tension, improving blood flow, reducing inflammation, increasing flexibility and range of motion, and reducing muscle soreness, which can result in faster recovery and improved performance.
The frequency of use depends on your horse’s needs, but generally, use your massage gun once or twice a week, especially after an intense workout. You can also use it to warm up your horse muscles’ before exercise or competition.
No, when used correctly, a massage gun won’t harm your horse. Ensure you read the instructions carefully before use and apply the massage gun gently to sensitive areas, while avoiding bony areas, such as the spine, head, legs and hocks.
Shipping Information
Equinow is an Australian company, based here in country Victoria ! We make deliveries daily to ensure you receive your purchase as soon as possible.
We offer $5 postage on all orders to Australia & New Zealand.
Free Postage on all orders over $150
(Please note prices are in Australian Dollars)
We are proud to offer $5 aud Tracked Shipping to anywhere across Australia & New Zealand.
Orders are usually delivered within 5 Business Days to anywhere in Australia.
You will receive an email confirmation with your tracking details including your tracking number and the link for tracking as soon as your parcel’s dispatched .
Ordering Information
If you need to cancel an order, please email us at info@equinow.com.au and we will do our best to assist you provided the item has not been shipped out already.
If you have entered the wrong address, simply reply to your order confirmation email and confirm the correct address or you can email us at info@equinow.com.au.
If we don’t receive the correct mailing address, we will not be held responsible for any lost deliveries based on information provided to us.
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund.
You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase or offer a replacement if you wish.
Please include a name and order number on the returned parcels.
Our refund & returns policy can be found on our website. Due to hygiene reasons, and our product being a massager, we don’t offer returns for change of mind. However all our products come with a 12 Month Warranty.
Yes, absolutely! All credit card payments are securely processed by Square.
If you would like to Buy Now and Pay Later, we also offer Afterpay and Paypal which allows you to make 4 easy payments over a period of time.
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